We’ve answered some of the questions you may have about our products, shopping experience, and policies. If you can’t find what you’re looking for, feel free to reach out to us!

Frequently Asked Questions

What size should I order?

We offer a range of sizes designed to fit and flatter every body. Please refer to our size guide for detailed measurements to find your perfect fit.

How should I care for my Archaelora garments?

Each Archaelora piece is lovingly handcrafted, deserving your tender care. To preserve its magic, we recommend professional cleaning or an extra-gentle hand wash in cold water. Avoid wringing, machine washing, or tumble drying, and let your garment shine on its own. If needed, steam or iron on low heat to keep it looking fabulous.

Do you accept returns?

We only offer exchanges on our products. If you’re not completely enchanted by your purchase, reach out to us, and we’ll help you find something that captures your heart.

Can I change or cancel my order after it’s been placed?

Yes, you can change or cancel your order as long as it hasn't been processed or sent out for shipping. Please contact us as soon as possible, and we’ll do our best to accommodate your request.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll guide you through the exchange process to ensure you receive a beautiful piece that meets your expectations.

Do you offer international shipping?

Yes, we proudly offer international shipping! Shipping fees will be automatically calculated at checkout, and any customs duties will be the responsibility of the recipient.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s journey on the courier's website website.

What payment methods do you accept?

We accept Apple Pay and various online payment methods for your convenience.

How do I contact customer support?

You can reach our customer support team by filling out the contact form on our website, or by emailing us at support@archaelora.com. You can also contact us via WhatsApp at +971 50 787 9138.

Do you offer gift cards?

Yes! Gift cards are available for purchase and make the perfect present for someone special. Check our website for more details on how to purchase them.

How can I stay updated on new arrivals and promotions?

Join our enchanted community by signing up for our newsletter! Follow us on social media for the latest news, exclusive promotions, and sneak peeks of our upcoming collections.